HPI partners with physicians giving them the ability to concentrate on providing clinical excellence while business operations and support are handled in the background. With a focus on organizational efficiency, superior patient care and revenue enhancement, our skilled team of professionals provide turnkey management services dedicated to the success of our partnering physicians. 

Revenue Cycle Management

Reliable billing begins with accurate charge capture. HPI reconciles charge reports against our in-house patient management system to validate that all services have been billed. If missing charges are detected, supplemental documents are acquired and billed immediately. With a proven track record of timely collections from a variety of payers, the billing and collections department at HPI stands ready to support our partnering physicians and facilities. Our advanced software allows for accurate and timely claims submission without the need to contract with a third party vendor. Our partnership physicians are routinely provided with reports detailing their current accounts receivable status and updates on collections activities, denied claims or appeals. Services include:

  • Complete charge capture verification
  • Prompt case review
  • Advanced case tracking
  • Revenue collections experts
  • Experts in payer relations
  • Contract monitoring
  • Weekly billing & collections reports


HPI provides partnering physicians with a complete array of business and accounting services.  Through accurate and advanced management of accounts payable and accounts receivable, our physician partners can focus on delivering the highest quality care to their patients. The accounting department works closely with our partnering physicians to effectively handle the expenses and profits related to each unique medical practice.  HPI keeps the physician in control with detailed financial reporting including balance sheets, income summaries, cash flow statements and monthly variance comparison reports. Services include:

  • Financial and accounting services
  • Accounts receivable & payable
  • Bank account reconciliation
  • General ledger maintenance with detailed reports
  • Tax planning
  • Timely financial statements with operating metrics (monthly)
  • Annual earnings and benefits expense summaries


The contracting and credentialing department works hard to ensure that our partner physicians are able to provide services at various locations for optimum reimbursement. The experienced contracting team at HPI negotiates with managed care payers in order to guarantee the highest level of reimbursement for services rendered by our physicians.  Through strong professional relationships, the contracting department has proven successful in maintaining strong reimbursement rates for our physicians. Credentialing team members work directly with our physicians to ensure all licenses and requirements are met and current in order for them to maintain privileges at specified facilities, with insurance companies and with the licensure board. Negotiating contracts with managed care providers and the associated credentialing process can be stressful and time consuming.  Contracting and credentialing work to ease the burden on the physician to ensure seamless transitions into the HPI family. Services include:

  • Negotiates managed care contracts
  • Physician credentialing
  • Physician Tax ID migration
  • Enrollment and re-credentialing for all payers


Providing quality support and turnkey management services is the cornerstone of HPI’s mission.  Our team of HR and payroll experts handles every aspect of these vital business operations for our partnering physicians, allowing them to focus solely on the clinical needs of their patients. From payroll processing, preparation and record maintenance, to employment services and governmental compliance, the human resources and payroll team at HPI are here to take the worry out of running a successful medical practice.  The human resources professionals at HPI provide our partnering physicians with comprehensive services including employment screenings, employee discipline advice, support and execution, termination meeting execution, and policy dissemination as well as workplace governmental compliance. Services include:

  • Payroll processing and record maintenance services
  • Policy and procedure creation, maintenance and implementation
  • Employee benefit plan administration
  • Employer liability management
  • Employee recruitment & retention
  • Workplace governmental compliance to include workers’ compensation claim resolution, unemployment claims administration, and EEOC administration


With the complexity of today’s computer networks and mandated EHR systems, a knowledgeable and reliable information technology support team is vital to the success of any medical practice. HPI offers a myriad of IT/EHR solutions for our partnering physicians. Our dedicated 24/7 help desk and team of skilled technicians are ready to provide immediate assistance with software troubleshooting, hardware and software installation, email maintenance and support and more. The IT/EHR department routinely works with our EHR vendors to improve system efficiency and quickly troubleshoot any problems or deficiencies. The information technology support team at HPI provides exceptional service to our physician partners, while sustaining an unmatched level of efficiency, reliability and quality.   Services include:

  • 24-Hour help desk
  • Software support
  • PACS administration
  • Network maintenance
  • Hardware installation
  • User instruction & support
  • EHR installation & support


The facility management team at HPI stands ready to respond to any need our physician partners may have regarding building maintenance, upkeep or equipment installation.  We can assist in locating available medical office space and manage construction or remodeling projects of any size.  For existing facilities, the facility management team works closely with practice administrators and clinical staff to perform any necessary repairs or facility upgrades in a manner that provides the least amount of disruption to clinic operations.  Services include: 

  • Maintenance & repair
  • Equipment installation
  • Signage installation & upkeep
  • Leasing agreement assistance


Having a successful medical practice requires a proactive approach to business development and marketing. HPI provides its partnering physicians with comprehensive practice development services that are custom tailored to each physician and their respective patient populations. Through cultivated relationships with referring physicians, workers’ comp case managers and other allied health professionals, the practice development team identifies key areas for growing our physicians’ patient base.   Utilization of traditional and new media campaigns, along with face-to-face communication and marketing ensure that each physician’s specific message reaches the right audience. Ongoing communications with our physician partners provides the necessary feedback and dialogue to optimize marketing efforts.  The practice development team works to provide an ongoing platform for physicians to market their expertise and skill to both health professionals and the general public. Services include:

  • Custom tailored marketing plans
  • Effective marketing strategies
  • New media & traditional campaigns
  • Performance tracking & review

Governmental regulations and changes in Medicare and private insurance have increased the need for physicians to have a sound legal partner they can depend on.  HPI provides its partnering physicians with comprehensive legal services to help navigate today’s challenging environment. Contract drafting and review services provide our physicians with the peace of mind they need to concentrate on providing the best patient care possible.  Advice on risk management, HIPAA compliance and other privacy issues are provided. The Legal Services department at HPI works closely with the contracting and credentialing department to negotiate, draft and review managed care contracts and hospital privilege agreements for our partnering physicians. Services include:

  • Contract drafting and review
  • Assistance with HIPAA compliance
  • Affordable Care Act provisional guidance
  • Risk management & compliance
  • Stark/Anti-kickback analysis